The quality of decisions depends on the decision-makers and the process adopted for decision-making. It is invariably riddled with problems and errors at every step, viz., collection of information, interaction, analysis, and evolution of decision. 

Most of us have the innate ability to understand what is right. But do we get all the information we need while making decisions? It is unlikely, as the flow of information and the process of discussion are invariably faulty. 

Rarely do two people agree totally about every aspect of life. There is scope for acceptance of others’ views if there is a conversation for the exchange of opinions, information, and ideas related to the issue. But it does not go to its full length. It gets short-circuited.

If individuals are receptive and responsive, the conversation may reach its logical end. But egos come into play. They tend to stand firm in their views. The arguments or silences follow. There is no meeting of minds or thoughts to interact and eliminate discord.

There is never a level playing field in discussions. Some adopt or impose a domineering role by virtue of their expertise, exposure, experience, language, power, position, and so on. The others may also have new information or innovative ideas but are denied their comfort zone.

Everyone may not be equal in their strengths or weaknesses. But everyone needs to be heard in whatever way possible. It may be a presentation of their views, thoughts, or ideas either vocally or in writing, or through separately organised meetings in person or in groups.

The free flow of information, ideas, or views on any matter is absolutely essential, as we do not know where the true value lies. This is so even if we presume to be 95% close to perfection on our assessment. Individuals may be experts, but they should have the patience to listen.

This should not block the flow of information and ideas. The communication, sorting of data, and analysis are a lot cheaper than the costly meetings in board rooms and hotels, which eventually may have less meaningful interaction and more publicity. We have to reset our minds and approach.